Terms and Conditions

Buying an item from Hawk Cricket is a very simple process. Browse through the online catalogue before clicking on an item that you'd like to purchase. Select the relevant options for that product before adding it to 'Your Basket'. You then confirm your selection and can either continue shopping for other items or proceed to the checkout to purchase your item(s). Simply enter a few details that are required for us to complete your purchase and all is done.

We accept MasterCard, Maestro, Switch Solo, Visa, and Visa Electron cards securely online.

Back ordered otems are not charged until they have been shipped.

SHIPPING & DELIVERY

Shipping and delivery times are typically between 7.30am to 5.30pm for Mon - Fri local time. All UK mainland deliveries are charged at £10.00 per order. Deliveries to Ireland are £19.00 per order, Northern Ireland, Isle of Man, Isles of Scilly are £13.00 per order and cost of shipping to the The Channel Islands is £20.00. Deliveries to mainland UK can also be made on Saturdays at a cost of £25.00 per order. Please note that a signature is required upon delivery.

If you are ordering from outside any of the above zones we will advise you of any additional costs to your delivery, depending on your destination and the carrier that will be used.

We acknowledge receipt of all orders via personal e-mail within a few working hours of receipt.

Here at Hawk, we aim to dispatch orders within 4 - 5 working days of receipt (exc Sat - Sun & Bank Holidays). We will adivse you of any posible further delays when acknowledging receipt of your order. We ask for your patient at certain times of the year when we are particularly busy. This is usually from January to July inclusive and around the Christmas and New Year period. During this time we aim to dispatch your orders between 10 - 14 working days. In order to avoid any disappointment, please order early for Christmas and during pre-season.

If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the comments box or by selecting the delivery to other than your invoice address option at the checkout stage.

BACKORDERS

In the event that your item(s) is temporarily out of stock, we will back order it for you. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. If we forward your order in part(s) you will not be charged for any subsequent deliveries made in completing your order in full.

For all orders placed for delivery within the UK or the European Union our prices include VAT.

CONTACT US

If at any time you want to speak to someone at Hawk, there are a number of ways to get in contact with us,

You can phone on - 01562 731115

Email at - enquiries@hawkcricket.com

Write to us at -

Hawk Cricket & Leisure Limited
The Forge,
Drayton,
Belbroughton,
Worcestershire,
England
DY9 0BX

RETURNS

We offer a very fair returns policy, should your goods not be the correct size or colour.

We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order.

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.